Frequently Asked Questions
When will my order ship, and how long does delivery take?
All orders are processed the next business day after purchase. Delivery typically takes 8–10 business days, depending on your location. As soon as your order ships, we'll send you a tracking number.
Can I return an item if I don't like it or it doesn't fit?
Yes, you have 30 days to request a refund. Items must be unused, in new condition, and have all original tags attached.
What payment methods are accepted?
We accept Visa and Mastercard.
What if my order isn't what I expected?
If you're not satisfied, you can return your item within 30 days. Just contact us and we'll walk you through the return process.
How can I reach support?
Email us at: contact@sofia-singapore.com. We're happy to help.
Free Shipping via SingPost
All orders are shipped securely with tracking.
Secure Payment
All major credit cards, Apple Pay, and Google Pay accepted.
30-DAY GUARANTEE
I offer a money-back or exchange guarantee within 30 days.